ph35h Privacy Policy

1. Introduction

ph35h ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of all players and visitors who access or use the ph35h online casino and sports betting platform. This Privacy Policy describes our practices regarding the collection, use, storage, disclosure, and protection of your personal information.

This policy applies to all personal data collected through your use of the ph35h website, mobile interface, customer support channels, and any related services. It should be read together with our Terms & Conditions and our Responsible Gaming policy, both of which form part of the overall agreement between you and ph35h.

By registering an account, making a deposit, or otherwise using ph35h, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree, you must discontinue use of ph35h immediately.

2. Data Controller

ph35h acts as the data controller for all personal data collected through the platform. As data controller, ph35h determines the purposes and means by which your personal data is processed. ph35h operates under PAGCOR oversight and is subject to the data protection obligations set out in Republic Act No. 10173 (Data Privacy Act of 2012) and its implementing rules and regulations issued by the National Privacy Commission (NPC) of the Philippines.

If you have any questions or concerns regarding how ph35h handles your personal data, or if you wish to exercise any of your rights under the Data Privacy Act, you may contact our Data Protection Officer via the 24/7 live chat widget on the ph35h platform or by writing to us at [email protected].

3. Data We Collect

ph35h collects personal data from you directly and automatically during your use of the platform. The categories of data we collect include:

Category	Examples	Source
Identity Data	Full name, date of birth, government-issued ID number, nationality	Provided by you during registration or KYC verification
Contact Data	Email address, mobile number, residential address (city, province)	Provided by you during registration or account updates
Financial Data	GCash number, Maya account, bank account name and last digits, transaction history	Provided by you during deposit or withdrawal requests
Technical Data	IP address, device type, browser type, operating system, session logs	Collected automatically when you access ph35h
Usage Data	Pages visited, games played, betting history, session duration, click patterns	Collected automatically through cookies and server logs
Communications Data	Live chat transcripts, support emails, feedback submissions	Generated when you contact ph35h support
Responsible Gaming Data	Deposit limits set, self-exclusion requests, cooling-off periods activated	Provided by you via account settings or support requests

ph35h does not intentionally collect sensitive personal information such as racial or ethnic origin, religious beliefs, or health data, except where a player voluntarily discloses health-related information in connection with a responsible gaming or self-exclusion request, in which case such data is handled with heightened care and used solely for the stated purpose.

4. How We Use Your Data

ph35h processes your personal data for the following purposes:

• Account management: Creating and maintaining your ph35h player account, verifying your identity, and managing your profile settings.
• Service delivery: Enabling access to casino games, bingo rooms, fishing games, slot titles, and sports betting markets available on ph35h.
• Payment processing: Processing deposits and withdrawals via GCash, Maya, BPI, BDO, Metrobank, UnionBank, Coins.ph, 7-Eleven Cliqq, and USDT TRC20.
• Regulatory compliance: Meeting our obligations under PAGCOR licensing conditions, the Anti-Money Laundering Act (AMLA), and the Data Privacy Act of 2012.
• Fraud prevention and security: Detecting and preventing fraudulent activity, money laundering, multi-accounting, and other prohibited conduct as defined in our Terms & Conditions.
• Responsible gaming: Monitoring gameplay patterns to identify potentially problematic behaviour and administering player- requested self-exclusion, deposit limits, and cooling-off periods.
• Customer support: Responding to queries, complaints, and requests submitted through live chat or email.
• Platform improvement: Analysing usage data to improve the ph35h user experience, optimise game performance, and develop new features for Filipino players.
• Marketing communications: Sending promotional offers, bonus notifications, and event announcements to players who have opted in to receive such communications. You may opt out at any time.

5. Legal Basis for Processing

ph35h processes your personal data on one or more of the following legal bases as recognised under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our obligations under the Terms & Conditions you agreed to when registering your ph35h account.
• Legal obligation: Processing required to comply with applicable Philippine laws, including PAGCOR regulations, the AMLA, and NPC directives.
• Legitimate interests: Processing necessary for fraud prevention, platform security, responsible gaming monitoring, and general business operations, where such interests are not overridden by your data protection rights.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — most notably for direct marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Sharing Your Personal Data

ph35h does not sell, rent, or trade your personal data to any third party for their independent marketing purposes. We share your personal data only in the following circumstances:

• Payment processors: GCash, Maya, BPI, BDO, Metrobank, UnionBank, Coins.ph, 7-Eleven Cliqq, and USDT TRC20 network operators, solely to process your financial transactions.
• Game providers: Certified third-party game studios whose titles are hosted on ph35h, to the extent necessary to deliver the game and record results.
• KYC and AML service providers: Identity verification and anti-money laundering screening services engaged by ph35h to fulfil regulatory obligations.
• Regulatory and law enforcement bodies: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other competent Philippine authorities, where required by law or regulatory directive.
• IT and infrastructure providers: Cloud hosting, cybersecurity, and data analytics service providers who process data strictly on ph35h's instructions and under binding data processing agreements.
• Professional advisers: Lawyers, auditors, and consultants bound by professional confidentiality obligations, where necessary for legal or compliance purposes.

All third-party service providers engaged by ph35h are contractually required to implement appropriate technical and organisational security measures and to process personal data only as instructed by ph35h.

7. International Data Transfers

Some of ph35h's third-party service providers, including certain game technology providers and cloud infrastructure partners, may be located outside the Philippines. Where personal data is transferred internationally, ph35h ensures that appropriate safeguards are in place, including contractual clauses approved by the National Privacy Commission or equivalent data protection standards, to ensure your data receives a level of protection consistent with the Data Privacy Act of 2012.

ph35h will not transfer your personal data to any jurisdiction that does not provide adequate levels of data protection without first obtaining your explicit consent or ensuring alternative safeguards are in place.

8. Data Retention Periods

ph35h retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and regulation. Indicative retention periods are as follows:

• Account and identity data: Retained for the duration of your account and for a minimum of 5 years after account closure, in accordance with PAGCOR and AMLC record-keeping requirements.
• Transaction and financial data: Retained for a minimum of 5 years from the date of each transaction, as required under the AMLA and its implementing rules.
• Communications and support records: Retained for up to 3 years from the date of the last interaction, or longer if required for dispute resolution or regulatory purposes.
• Technical and usage data: Retained for up to 12 months in identifiable form, after which it may be anonymised and retained for statistical analysis.
• Marketing consent records: Retained for the duration of your consent and for 3 years after withdrawal of consent, as evidence of the lawful basis for prior communications.

Upon expiry of the applicable retention period, ph35h will securely delete or anonymise your personal data so that it can no longer be linked to you.

9. Security Measures

ph35h implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• TLS/SSL encryption for all data transmitted between your device and the ph35h platform.
• AES-256 encryption for sensitive data stored at rest, including financial data and identity documents.
• Multi-factor authentication requirements for administrative access to systems holding player data.
• Regular independent security audits and penetration testing of the ph35h platform and infrastructure.
• Role-based access controls ensuring that ph35h staff can only access player data on a strict need-to-know basis.
• Continuous monitoring for suspicious access patterns, data exfiltration attempts, and other security incidents.

Despite these measures, no online platform can guarantee absolute security. In the event of a personal data breach that is likely to adversely affect your rights and freedoms, ph35h will notify you and the National Privacy Commission within 72 hours of becoming aware of the breach, as required under the Data Privacy Act.

10. Cookies & Tracking Technologies

ph35h uses cookies and similar tracking technologies on its platform. Cookies are small text files placed on your device that help us deliver a better experience and maintain platform security. The types of cookies ph35h uses are:

• Strictly necessary cookies: Essential for the platform to function, including session authentication and security tokens. These cannot be disabled without impairing platform functionality.
• Performance cookies: Used to analyse how players interact with ph35h — for example, which pages are visited most often and where errors occur. Data collected is aggregated and anonymous.
• Functionality cookies: Used to remember your preferences, such as language settings and last-visited game categories, to personalise your experience.
• Analytics cookies: Used by ph35h to understand aggregate player behaviour and improve the platform. No data from these cookies is shared with advertisers.

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the ph35h platform. ph35h does not use third-party advertising or retargeting cookies.

11. Your Privacy Rights

Under the Data Privacy Act of 2012 (RA 10173), you have the following rights in relation to your personal data held by ph35h:

• Right to be informed: You have the right to know what personal data ph35h collects about you and how it is used — which is the purpose of this Privacy Policy.
• Right of access: You may request a copy of the personal data ph35h holds about you at any time.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data held about you.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to ph35h's legal retention obligations.
• Right to data portability: You may request that ph35h provide your personal data in a structured, commonly used, and machine-readable format.
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes. Where you object to marketing, ph35h will cease that processing immediately.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe ph35h has not handled your personal data in compliance with the Data Privacy Act.

To exercise any of the above rights, please contact ph35h via the 24/7 live chat widget or write to us at [email protected]. We will respond to all verified requests within 15 business days. We may need to verify your identity before processing your request.

12. Minors

ph35h is strictly a platform for adults. In accordance with PAGCOR regulations, access to ph35h is permitted only to individuals who are at least 21 years of age. ph35h does not knowingly collect personal data from individuals under the age of 21.

If ph35h becomes aware that personal data has been collected from a person under 21, we will immediately close the relevant account, reverse any deposits made, and securely delete the associated personal data. If you believe that a minor may have registered an account on ph35h, please notify us immediately via the live chat widget.

13. Changes to This Privacy Policy

ph35h reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or PAGCOR regulatory requirements. Material changes will be communicated to registered players via email or on-platform notification at least 7 days before they take effect.

The "Effective" date at the top of this page indicates when the current version came into force. We encourage you to review this policy periodically. Continued use of ph35h after any amendment constitutes acceptance of the revised Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or ph35h's data practices, please contact our Data Protection Officer:

• Live Chat: Available 24/7 via the chat widget on the ph35h platform. Average response time: 3–5 minutes.
• Email: [email protected] (please include "Privacy Request" in the subject line).

For complaints that cannot be resolved with ph35h directly, you may contact the National Privacy Commission of the Philippines at privacy.gov.ph (reference only — ph35h does not link to external sites).